Business Applications Implementation and Support

Jet Infosystems offers a full range of services:

  • CRM, Customer Experience, and Data Governance strategy development;
  • CRM, BI, Omnichannel contact center applications implementation and enhancement;
  • Open-source Data Warehouse and Data Processing solutions implementation and enhancement, including DWH, Big Data, and Data Lake solutions.

You may opt for a standalone service or become our strategic partner. Strategic partnership implies a comprehensive approach to the project implementation process, starting from business requirements refinement to IT systems outsourcing.

Our Team and Experience

  • 15+ years building CRM, analytic, and data storage solutions;
  • 90% of returning customers;
  • 140+ high-skilled consultants, analysts, technical writers, and project managers;
  • 20+ multi-purpose and 50+ single-purpose projects for finance, telecoms, oil and gas, insurance, and retail.

Team Skills

  • 100+ Oracle Siebel CRM Experts holding Consultant, Core Consultant, CRM, Marketing & Loyalty, Certified Master, Certified Professional, and Certified Expert specializations.
  • 20+ Oracle solutions Expert Generalists experienced in Oracle Database, Oracle Real Application Clusters, Oracle Exadata, Oracle Data Warehousing, Oracle Database Performance Tuning, and Oracle Enterprise Linux.
  • 20+ IT Generalists with deep expertise in Qlik Sense, QlikView, Prognoz, IBM SPSS, IBM Cognos, Microsoft Power BI, Informatica Power Center, Apache Spark, Apache NiFi, Kafka, Hadoop, Hive, DataFrames, GraphFrames, and HDFS.

Our Services

CRM and Omnichannel Engagement

  • CRM and Customer Experience (CX) strategies development;
  • CRM, Omnichannel Contact Center and Customer Loyalty solutions implementation;
  • Unified front-office solution implementation for banking, insurance, and retail.
  • Customer Intelligence solution implementation;
  • Master Data Management system implementation.

Big Data and Data Lake

We know how to deliver top-tier Big Data warehousing and processing solutions and enable your business-critical processes to run faster. We are here to help you cope with terabytes of information collected, and convert your raw data into the source of solid revenue and tangible value.

Jet Infosystems is the only Gold ISV/IHV Partner (Independent Software and Hardware Vendors Partner), and Gold Reseller Partner of Hortonworks (Cloudera) in Russia and the CIS. Hortonworks (Cloudera) is a leading global developer of open-source Big Data solutions. Jet Infosystems has its own team of certified Hortonworks solutions experts, which enables the company to implement large-scale enterprise-grade projects based on Hortonworks (Cloudera) solutions. Jet Infosystems is also authorized as a direct seller of the vendor products, able to grant maximum discounts to customers.

Contact us: hortonworks@jet.su

BI and Data Warehouse

Jet Infosystems offers a full range of BI and Data Warehouse system architecting and development:

  • BI strategy development, out-of-the-box BI solutions optimization;
  • Modeling for various business areas;
  • ETL process design and implementation;
  • CDC event stream design and configuration;
  • Data Warehouse and Data Mart design and development;
  • Final report templates and analytical dashboards design;
  • Stored and transmitted data unauthorized access protection;
  • Analytic solutions maintenance and enhances.

Jet Infosystems team has extensive experience in implementing Data Warehouse and BI solutions based on Oracle, IBM, Microsoft, Informatica, Quest, Attunity, Qlik, Tableau, Exasol, Arenadata and Foresight software products.

Integration

We have our very own highly efficient Integration Solution development methodology and offer a seamless integration of your data, applications, and business processes across the organization.

E-commerce Solutions

  • Business requirements analysis;
  • E-commerce solutions evaluation, selection and implementation.

DevOps / CI / CD / QA

We offer:

  • Acceptance, functional, integration, load, and regression testing delivery;
  • Design of testing profiles efficiently resembling the production environment;
  • Regression and load testing delivery, and evaluation of performance shifts after software upgrades deployment;
  • Test bench performance optimization and system improvements effect evaluation.

Information Systems Design and Consulting

  • Pre-project survey. Growth strategy analysis. Organizational and functional patterns analysis.
  • Existing business process descriptions development. Business process reengineering. Transformation strategy development.
  • Compilation and formalization of business requirements for business automation.
  • Evaluation of possible architectural solutions.
  • Software solutions market analysis. Platform selection. System architecture development.
  • Project plan development. Project budgeting and risk assessment.
  • Detailed design of information system components.

Business Process Governance

  • Business processes and business architecture express analysis.
  • Advanced analysis of business processes and business architecture. Business process and organizational transformation planning.
  • Business process and organizational transformation implementation.
  • Business process support and maintenance. Governance policies update.

Applications Maintenance

  • Business application infrastructure layer design and implementation;
  • Security protection provisioning;
  • Infrastructure and application monitoring;
  • Business applications support and outsourcing.

Smartsourcing

Jet Infosystems offers a broad range of smartsourcing services. We have outstanding in-house teams to deliver:

  • Rapid CRM, CX, DWH, and Data Lake development;
  • Quick Customer Loyalty Program launch and Customer Service optimization;
  • Sophisticated or plain-and-simple mobile and web development.

Jet Infosystems Solutions

Unified Front-Office Solution

An intuitive and easy-to-use platform to create a seamless customer experience (CX), deliver efficient customer retention, increase customer loyalty and boost your sales.

      1.5-2 years ROI;
      Seamless integration of all front-office and back-office systems forming a unified omnichannel ecosystem;
      AI project quick launch using a huge block of prepared data;
      Employing financial sector’s best practices proven in dozens of implementations.

Jet BI

Jet BI is an analytic platform developed by Jet Infosystems, built on a lightweight BI solution with a user-friendly interface and advanced data visualization tools. Jet BI also delivers project management, reference information maintenance, and events processing modules. Jet BI has been registered in the Russian Software Register.

Incredibly fast implementation: 1 to 1.5 months! 30-40% cheaper than other BI solutions!

Third-party Solutions

Oracle Siebel CRM

Oracle Siebel CRM is a leading CRM solution, an omnichannel platform and a perfect marketing tool delivering comprehensive sales, products, and CX management.

Over 7.1 mln users worldwide. Dozens of implementations in Russia and the CIS. Oracle Siebel CRM offers unique business functionality and user-friendly interface for business users.

Jet Infosystem Siebel CRM team unites high skilled certified experts. And our company holds the highest possible Partner status — Oracle Platinum Partner.

CoMINDware BPM

CoMINDware is a low-code digital platform providing vibrant Business Process Management, Adaptive Case Management, Task Management, and Resource Management capabilities. CoMINDware enables you to create processes and functions on the fly.

Business users may complete these tasks fast: just several days or a couple of weeks needed, and no developers involved. If you need to speed up process prototyping and business logic development, CoMINDware will provide you all the tools you need.

Genesys PureConnect & PureEngage

According to Gartner and Forrester reports, Genesys PureConnect & PureEngage are Platforms #1 around the world for omnichannel customer service, and personalized contextual customer engagement across all channels — voice, SMS, email, social media, and messengers.

There is no need to replace existing legacy systems. Genesys solutions may be deployed quick on top of them and deliver new valuable capabilities.

  • Best-in-class capabilities for the tight integration with Oracle Siebel CRM;
  • 10 to 10 000 workplaces, including your contact center and front-office;
  • Hassle-free migration from outdated hard-to-adjust legacy call center hardware to cutting-edge contact center solutions;
  • Flexible pricing.

SAP CX

SAP CX is a platform and a set of applications facilitating customer engagement based on a deep understanding of customers’ needs, customer trust and loyalty management. SAP CX enables thorough customer expectations analysis, offer personalized customer service, and provides all the tools you need to boost customer experience.

Oracle Customer Experience Cloud

An integrated set of applications covering the entire cycle of customer engagement: marketing, sales, customer service, product pricing, special offers, customer loyalty, and customer analytics.