Technical Support for Rossgosstrakh Data Center

Customer: Rossgosstrakh

The client

Rossgosstrakh is the largest insurance company in Russia. Its corporate and retail products range from popular car insurance to special insurance for the space sector. Rossgosstrakh has over 45 million clients and operates a network of 3500 branches across the country.

Objectives

The company's robust growth puts increasing demands on its IT infrastructure, which has to be consistently enhanced and upgraded.

"Just as other companies that have experienced explosive growth in their IT infrastructures, we have been facing a choice between increasing in-house IT personnel or hiring an outsourcer. After weighing the pros and cons of both approaches, we chose the second option," says Sergey Derevyanchenko, Chief Operations Manager at Rossgosstrakh.

Jet Infosystems was hired by Rossgosstrakh as a service partner in 2005. The company has a large portfolio of technical support projects and enjoys high-ranking statuses, such as IBM Premier Business Partner and Oracle Platinum Partner. Jet Infosystems is also an authorized service agent for Hitachi Data Systems and Oracle (along the entire server line from Low-End to Hi-End as well as Solaris OS). Consequently, Jet Infosystems was made responsible for providing technical support for Oracle Hardware (Sun Microsystems), Hitachi Data Systems, and IBM equipment at Rosgosstrakh.

Solution

Jet Infosystems Service Centre has several support contracts with Rosgosstrakh.

Oracle Hardware (Sun Microsystems) servers and Hitachi data backup systems that support critical business applications are covered by Operational Support 24х7, a program that provides services round-the-clock, 365 days a year. These services include a hotline; next-day on-site hardware and software recovery; on-site repair calls at any time of day or night; on-site calls for preventive maintenance of hardware and software.

The rest of the IT infrastructure is covered by the program Operational Support 8*5 . Jet Infosystems provides maintenance and consultations from Monday to Friday between 9.00 AM and 6.00 PM. Again, any hardware or software failures are fixed on-site on a next-day basis.

The Jet Infosystems Service Center currently oversees more than 300 IT hardware units at Rossgosstrakh, including:

  • about 300 IBM servers in Moscow and elsewhere in Russia (Jet Infosystems engineers manage all the logistics for recovery operations outside of the capital);
  • 25 Hitachi Data Systems units (USP VM, VSP, AMS 2100, 2300, 2500, HUS 130);
  • 23 Oracle Hardware (Sun Microsystems) units, including tape libraries and M 5000 servers.

Outcome

"The main outcome that we expected and in fact obtained was fault-tolerant continuous operation of the IT infrastructure with prompt recovery after incidents or failures," comments Mr. Derevyanchenko.

Jet Infosystems also provides service integration support to Rossgosstrakh by ensuring compatibility among IT products from different vendors. All services strictly comply with the SLA and are accounted for in periodic reports to the client.

The client

Rossgosstrakh is the largest insurance company in Russia. Its corporate and retail products range from popular car insurance to special insurance for the space sector. Rossgosstrakh has over 45 million clients and operates a network of 3500 branches across the country.

Objectives

The company's robust growth puts increasing demands on its IT infrastructure, which has to be consistently enhanced and upgraded.

"Just as other companies that have experienced explosive growth in their IT infrastructures, we have been facing a choice between increasing in-house IT personnel or hiring an outsourcer. After weighing the pros and cons of both approaches, we chose the second option," says Sergey Derevyanchenko, Chief Operations Manager at Rossgosstrakh.

Jet Infosystems was hired by Rossgosstrakh as a service partner in 2005. The company has a large portfolio of technical support projects and enjoys high-ranking statuses, such as IBM Premier Business Partner and Oracle Platinum Partner. Jet Infosystems is also an authorized service agent for Hitachi Data Systems and Oracle (along the entire server line from Low-End to Hi-End as well as Solaris OS). Consequently, Jet Infosystems was made responsible for providing technical support for Oracle Hardware (Sun Microsystems), Hitachi Data Systems, and IBM equipment at Rosgosstrakh.

Jet Infosystems Service Centre has several support contracts with Rosgosstrakh.

Oracle Hardware (Sun Microsystems) servers and Hitachi data backup systems that support critical business applications are covered by Operational Support 24х7, a program that provides services round-the-clock, 365 days a year. These services include a hotline; next-day on-site hardware and software recovery; on-site repair calls at any time of day or night; on-site calls for preventive maintenance of hardware and software.

The rest of the IT infrastructure is covered by the program Operational Support 8*5 . Jet Infosystems provides maintenance and consultations from Monday to Friday between 9.00 AM and 6.00 PM. Again, any hardware or software failures are fixed on-site on a next-day basis.

The Jet Infosystems Service Center currently oversees more than 300 IT hardware units at Rossgosstrakh, including:

  • about 300 IBM servers in Moscow and elsewhere in Russia (Jet Infosystems engineers manage all the logistics for recovery operations outside of the capital);
  • 25 Hitachi Data Systems units (USP VM, VSP, AMS 2100, 2300, 2500, HUS 130);
  • 23 Oracle Hardware (Sun Microsystems) units, including tape libraries and M 5000 servers.

"The main outcome that we expected and in fact obtained was fault-tolerant continuous operation of the IT infrastructure with prompt recovery after incidents or failures," comments Mr. Derevyanchenko.

Jet Infosystems also provides service integration support to Rossgosstrakh by ensuring compatibility among IT products from different vendors. All services strictly comply with the SLA and are accounted for in periodic reports to the client.

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Technical Support for Rossgosstrakh Data Center